Frequently asked questions
What if I am missing item(s) in my order?
I'm sorry to hear that! Please drop us an email at email@example.com with your Order ID and we will send it to you asap!
What if the item(s) sent to me is faulty?
Oh dear, we are sorry to hear that! Please drop us an email at firstname.lastname@example.org with your Order ID and pictures of the faulty item(s) and we get back to you within the next 3 working days!
What if the item(s) sent to me is incorrect?
Oh my gosh, we are sorry to hear that! Please drop us an email at email@example.com with your Order ID and we will exchange it for you! If your product is not available anymore, store credit will be issued.
What if I changed my mind but I have purchased the item(s) on the website?
I'm sorry to hear that but we will not be able to cancel any orders because you've changed your mind.
What if I want to amend or cancel my order?
Please drop us an email at firstname.lastname@example.org with your Order ID and we will be in touch with you asap.
What delivery options do you offer?
We use external courier Easyparcel via Qexpress for all our orders with the following rates:
What if I have yet to receive my order?
You will be provided with the tracking number. Otherwise, please drop us an email at email@example.com with your Order ID and we will be in touch with you asap.
Can I choose a specific time for my delivery?
Unfortuntely, we are unable to do so. We work on a time basis for all the orders.
Can I do self-collection?
Self-Collection is now available, once a week at our office located at 90 Jalan Jurong Kechil between 1pm - 6pm.
Do you do International Shipping (Outside of Singapore)?
Yes! We just open international shipping to Malaysia.
Returns & Exchanges
Can I do a return for my item(s)?
We do not allow returns for Earrings due to personal hygiene purposes. For the other item(s) such as bags and shoes, we do allow returns. All returned item(s) - regular priced item in exchange for store credits. Orders made with promotional codes and sale items are not allowed for returns. Please email us at firstname.lastname@example.org within 5 working days of receiving the item(s) specifying the order number and the item(s) you wish to return.
Why have I not received my store credit?
Please kindly give 3 - 5 working days for our team to get back to you. Hope to seek your kind understanding :)
Will postage fees be refunded?
$2 will be deducted off every item returned due to a subsidised delivery rate that was offered in the initial purchase.
How will the general return and wrong item return works?
Inform us via email at email@example.com
Wrong Item/Defective Item Return & Exchange
We apologize if a defective or wrong item was sent. For such cases, we will require them to be mailed back to us via registered mail or obtain a copy of Certificate of Posting (COP) at the post office. This will be made known in the email accordingly.