FAQ

Frequently Asked Questions

1. Order Issue 
 
Q: What if I am missing item(s) in my order
A: I'm sorry to hear that! Please drop us an email at themadtheorysg@gmail.com with your Order ID and we will send it to you asap!
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Q: What if the item(s) sent to me is faulty?
A:  Oh dear, we are sorry to hear that! Please drop us an email at themadtheorysg@gmail.com with your Order ID and pictures of the faulty item(s) and we get back to you within the next 3 working days!
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Q: What if the item(s) sent to me is incorrect?
A:  Oh my gosh, we are sorry to hear that! Please drop us an email at themadtheorysg@gmail.com with your Order ID and we will exchange it for you! If your product is not available anymore, store credit will be issued.
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Q: 
A:  I'm sorry to hear that but we will not be able to cancel any orders because you've changed your mind.
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A:  Please drop us an email at themadtheorysg@gmail.com with your Order ID and we will be in touch with you asap.
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