We do not make exchanges and refunds, instead, we accept returns for a credit note. Credit note can then be used on your next order.

Please note:

  • All returns have to be done within 3 working days from the date of receiving the parcel. The requests for exchanges and returns thereafter will not be entertained. 
     

  • All returns are only applicable on regular-priced orders without discounts. This does not include lifestyle and all sale items
     

  • Postage charges to and fro will be borne by the customer.
     

  • Orders have to be mailed back via a trackable postage mode only. $2 will be deducted off every apparel returned due to a subsidised delivery rate that was offered in the initial purchase. A store credit discount code (strictly non-extensible) with 2 months validity will be issued thereafter.
     

  • Do kindly seek our confirmation prior to returning your order.
     

  • Please email us for more details on exchanges at wearemadddteam@gmail.com

Social Media

Facebook

Instagram

© 2023 by Tote. Proudly created with Wix.com